Get in Touch With Us
Thank you for stopping by. Whether you have a question, have spotted something that looks out of date, or simply want to share your thoughts, we would be glad to hear from you. This page explains the easiest way to reach us and what to expect after you write.
How to Reach Us
The quickest way to contact us is by email. Please write to info@bgvh.org.uk and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome all kinds of messages. Here are a few common examples:
- Corrections: if a detail on one of our pages seems wrong or no longer accurate, tell us which page and what you noticed. We check every report carefully.
- Questions: if something we have written is unclear, ask us to explain it in plainer terms.
- Suggestions: ideas for new topics or ways to make the site easier to use are always appreciated.
- Partnership or media enquiries: please include your name, your organisation and a short summary of your request.
Helping Us Help You
A little detail goes a long way. When you write, it helps to include:
- A clear subject line, such as "Correction request" or "General question".
- The web address of the page you are referring to, if relevant.
- Any screenshots or dates that support your message.
Please avoid sending passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When You Can Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always do our best to get back to you as soon as we can. If your message concerns an error on the site, we may update the page before we reply.
Your Information
Any details you share with us are used only to answer your message. You can read more about how we store and protect your data in our Privacy Policy. For the rules that apply to using this website, including how our content should be used and shared, please see our Terms of Use.
A Final Note
Feedback from readers is one of the most valuable ways we keep our pages accurate and useful. Every message, big or small, helps us improve. We look forward to hearing from you.